Return Policy and Return Form

Return Policy:

BLACK YETI gladly accepts returns of unworn (without any perfume, cigarette, or other odors), unwashed, or undamaged items, in 100% new condition for resale; or defective merchandise for exchange or refund within 15 days after you received your package.Within this 15 days, the returned order has to arrive in our premises. Please note that you will still be responsible for any shipping charges including taxes and other import fees unless the item is returned due to defects or inaccurate information on the website, in which case we will cover your return shipping costs. Intimates and swimwear are not returnable.

How do I return an Item?

Step 1)
Contact our customer care service for process any return. (info@blackyeti.net)
Our Customer Care Service will communicate with you to solve your problem.

Step 2)
We will send you a return adress and a return card (You can also download this card on the bottom of this page).
You need to print out the return card and fill it out.

Step 3)
Please put your return card into your return package. Please note that the return card should be filled out correctly and readable to enable us a faster return process.

Step 4)
We will contact you as soon as we receive your returned package and provide you with an appropriate solution. It takes us a few days to receive your package.

If you do have still questions about our return policy, do not hesitate to contact us: info@blackyeti.net

Download Sample Return Form