Do you ship worldwide?

Please contact us, if we do not ship to your country or if you have larger orders, we will give our best to manage this. To find out the exact shipping costs of your favorite product: > Go to products site > click: "price includes tax; shipping costs apply".

Here is a list to the countries we ship:

  • Montenegro
  • Moldova
  • Macedonia
  • Malta
  • Netherlands
  • Mexico
  • Monaco
  • Latvia
  • Kazakhstan
  • Japan
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Norway
  • New Zealand
  • Turkey
  • San Marino
  • Tanzania
  • Ukraine
  • United States
  • Slovakia
  • Slovenia
  • Portugal
  • Poland
  • Romania
  • Russia
  • Sweden
  • Italy
  • Iceland
  • Canada
  • Belarus
  • Switzerland
  • China
  • Serbia and Montenegro
  • Brazil
  • Bulgaria
  • Austria
  • Albania
  • Australia
  • Bosnia and Herzegovina
  • Belgium
  • Cyprus
  • Czech Republic
  • Greece
  • United Kingdom
  • Croatia
  • Hungary
  • Ireland
  • France
  • Faroe Islands
  • Denmark
  • Germany
  • Estonia
  • Spain
  • Finland
  • Andorra

 

How high are my shipping costs?

 

To find out your shipping costs, simply put your item into the --> Bag --> Checkout ---> Enter your Adress ---> Then you will see your shipping costs based on the shipping weight and destination.


Do I  get a tracking-number?


Yes you will receive a tracking-number via e-mail.


How many days does your delivery take?

Normally, it takes 3-7 working days via standard shipping. Moreover, it may take 1-2 months to South America (Brazil, Argentina etc.), Africa, and the Russian Federation due to more difficulty of transport and customs issues. 

What should I do If I do not receive my package?

Always keep calm, just contact: info@blackyeti.net and we try our best to solve your problem as soon as possible.

What happens to my delivery If nobody is at home?

If you are unavailable to accept delivery, the courier will leave a card to let you know that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card.

Is it safe to pay BLACK YETI Store by using credit card?

BLACK YETI Stores credit card payment is handled by PayPal. We do not process or store your credit card information. In fact, we do not even know if your payment is paid via credit card. 

Is it OK if the currency I use is not EUR?

You may choose your local currency on PayPal to make payment. You can choose every currency you like, it will then be converted into EUR.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using the PayPal payment method is that it offers faster, safer, and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to https://www.paypal.com

How do I use a PayPal payment option?

New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website. No account is needed if you choose payment via credit-card.
 
How does "Payment in Advance" work?

You don´t have a PayPal account nor a credit card? By choosing  "Cash In Advance" you pay us in advance via your Bank Account. This typically takes 1-3 working days.

1) Order your masterpiece
2) Transfer the money to our bank-account (see IBAN and BIC in "Order Confirmation E-Mail")
3) We will contact you and forward your order as soon as we received your payment
4) Be happy and enjoy your order (:

How does SOFORT-Überweisung work?

Sofort-Überweisung is the fastest and easiest way to pay orders with your online banking details. For this payment method you don´t need an account. After choosing this payment method, you will get directed automatically to the secure SOFORT-Überweisung page to make the payment. After the payment is completed you will automatically come back to our "Order Complete" page. 

For more or detailed information have a look at the  SOFORT-Überweisung Homepage!